Portals are a framework for integrating information, applications & processes across organizational boundaries. Dean Wood worked on some of these projects with other consultants while working with The Hiser Group.

Business benefits

Our consultants have helped clients through:

• User needs analysis to focus the development of portals on key user groups and areas that will deliver greatest return on investment
  
• Collaborative design & usability evaluations with core portal users suggested the proposed portal design will deliver a much higher level of customer satisfaction over the current approach.

Experience

Our consultants have played lead roles in the design & development of portals for organisations, such as:

Education

• Polytechnic portals for a wide variety of user groups including students, staff, business / industry & educators  (needs analysis, design & usability evaluation)

Government / humanitarian

• International Federation of Red Cross & Red Crescent Societies
  (design & development)
  
• Tax office
  (User needs analysis, design & evaluation)

See the section on project & client experience