Our consultants have worked on several telecommunications projects, including:

• 3G mobile web site
  (user needs analysis, design, usability testing & competitive analysis)
• Call centre application design
  (user needs analysis, design & usability testing)
• Research into screen-sharing & video telephony in education
  (user needs analysis research & usability testing)

Business outcomes

• Helped the carrier focus on areas of greatest customer need to increase sales
• Reduced help calls.